WELCOME TO BOOKERTECH BPO SERVICES

"An outsourcing partner you can trust"

Typical services include both inbound and outbound calls. For outbound calls, services cover telemarketing, sales of products and services, customer surveys, collections, appointment setting, and customer service. Inbound calls also cover a wide spectrum of services including technical assistance, customer service, marketing, billing, complaint solutions, information retrieval and support in sales, marketing and billing.

The strategic business strength of BOOKERTECH is to assist businesses to grow and expand through aggressive telemarketing and how to better take care of their present customer/client base. The bottom-line is that we can help businesses expand their present customer base through proven and successful marketing techniques. And with that in mind, we can assist companies in keeping current customers satisfied and happy with their present products and service levels. All this at very affordable prices.

In utilizing our talented and dynamic telemarketing sales teams, we have the unique capability to deliver high quality performance assuring companies of superior service. We cater to small to medium size enterprises using only sound well established business principles and techniques that are proven to be effective and cost effective.

Why Use Bookertech?

……because it’s the smart thing to do. The Philippines is the fourth largest English speaking Country in the world and has a highly literate and educated population which is similar to the United States. Experts agree that it is becoming the “Outsourcing Capital” of the world surpassing all its competition. With such immense resources we can assure you that your marketing needs and other services will be met above your expectations.

MOST FREQUENTLY ASKED QUESTIONS

How much do your services cost?

That would depend on your marketing needs. It would also be determined on how many agents (one to a hundred) you want allocated to your particular campaign. For example: if you need marketing assistance in appointment setting to generate new business or marketing to your present customer base utilizing customer satisfaction surveys the process would be very simple.

Our cost usually ranges between $7.00 USD to $14.00 USD per hour. If you provide the leads and prospect lists, there is no additional charge. However, if we are required to provide the leads and prospect list, there will be an additional $1.00 USD per hour on whatever hourly rate of pay is decided on by all parties involved.

REMEMBER, this is an ALL INCLUSIVE cost. You do not pay overhead costs like an office rental/leasing, utilities, federal taxes, SUI, FICA, employee withholdings, benefits like vacation, sick time, health insurance, etc. When you factor in such labor and benefit costs, you would be paying well over $20.00 USD to $40.00 USD an hour. SAVE over 70% on your payroll. No more payroll, no taxes, vacation pay, recruiting, hiring or managing---we handle it all!

If you would like to compare our cost against our competitor’s and in hiring your own employees, you can email us at bpo@bookertech.com and we will send you back a comprehensive cost analysis document.

Tell me more about the type of Agents that will be handling my account

Most of our agents have university degrees with comprehensive knowledge of written and spoken grammar. They are well educated and highly intelligent and are professionals in their respective fields of expertise.Our Agents speak fluent English. The Philippines is one of the top English outsourcing destinations in the world, where English is the second language. Filipino’s speak English as a second language and their native language, “tagalog” is much more closely aligned with English in accent than other foreign call center agents. “….. survey’s show that Filipino call center employees worked harder, were easier to train, had better language skills and were more devoted than their counterparts in India.”

Is it possible to run a trial or special introductory offer campaign?

Yes. If you qualify, we would be delighted to work with your company on a 60-day trial or special introductory offer. But this is contingent only if there’s a long term potential. We are sure if you “try us” you will like the services we provide. But we analyze every campaign very carefully to make sure all the parties involved are satisfied.

Will I be invoiced for your services and how will I pay?

Yes, you will billed/invoiced monthly. This process will be outlined in your contract. The invoice will be emailed directly to you and you will pay the invoice by bank wire transfers directly to our corporate bank account.

If I decide to use your services what happens next?

Good question and we’ll try to keep it brief and simple! First, we will attempt to determine your needs based on your services and market area. For instance, if you are needing an agent for appointment setting or to conduct “customer satisfaction survey’s”, we will have to determine the number of agents you will be needing for your campaign. If we are required to provide leads/prospects, we ask that you provide us with the appropriate zip codes for your marketing area. We will have our staff begin pulling leads/prospects from those particular zip codes.

Secondly, we will negotiate your price based on the needs and the number of agents your marketing campaign will require. Once this is determined, we will issue you a written contract stipulating what we have agreed to.

Thirdly, once the number of agents have been determined and a contract is issued, a deposit of one month in advance is required. So, before we can begin your campaign, we will need your signed contract and the deposit before we launch your campaign.

Fourthly, once we receive your signed contract and deposit, an additional two weeks is required to do the training making our agents aware of your product and services. Then we begin another week as a “nesting period”. This is usually when agents are making “test calls” and thereby assuring high quality and professional services to you and your potential clients.

Fifthly, once your campaign is launched, it is very important that you, or someone from your company be designated as our “contact person”. Good communications is vital to the success of your campaign. Also, in the beginning, a weekly teleconference will be conducted to make sure we all are communicating with each other. Remember, its worth repeating that “good communications” by all parties involved is crucial.

We want your campaign to be successful just as much as you want it to be. After all, we all have an investment in its success, right?

Still need more information?

If you need additional information, please don’t hesitate to give us a call or simply email us at:

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